If the tracking information shows the order has been delivered, be sure to check everywhere - occasionally, carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item was returned to the merchant, please contact the merchant by email or phone (merchant contact information can be found in your Order History). They may have the wrong shipping address or the driver may have unsuccessfully attempted delivery.