We’re Here to Help

What do I do when there is a problem with my order?

NetPlenish works as an intermediary between yourself and our trusted merchants. Therefore, we never are directly involved with an item or billing issues.

We have however made it easy for you to resolve any issues should they unfortunately arise.

Here is how...

Login, go to your order history. This can be found under the My Account tab on your phone app, or click here.

In Order History, select the order in question. Under customer support, you will be shown the contact number for the merchant in question so you may speak with them directly regarding any order issues.

If you wish to view your purchase details and resolve any issues online regarding your order, go to the order in question and select View Login Details.

You will need to make note of the email address and password we provide you here, as this was used in the conjunction of the processing of your order. Then, simply click the Go to Their Site link we have provided and use this email and password to view your actual order at the merchants site.